FAQ’s

Our Client's Most Frequently Asked Questions

Do I need a contract to use your cleaning services?

No contract is required, and you can cancel your service anytime. If canceling we require a 30-day notice to cancel your agreement. Luxcor Cleaning Services also reserves the right to cancel your service at anytime. 

Do you provide all the cleaning products?

Yes, we will provide all the necessary cleaning products and equipment for the scheduled cleaning when we arrive at your business. If you would like us to use a specific cleaner, please feel free to call us or leave a note with instructions for the product. Note: We will not be held responsible if any damage occurs due to your cleaning products use.

If I was on the bi-weekly or weekly schedule, will I get the same day and time?

When creating our schedule, we ensure that our weekly and bi-weekly clients can get the same time and day for their regular appointments. While we try to do the same for our once-a-month clients, the date and time may vary.

Will the same cleaning team be at each of my appointments?

We try our hardest to send the same two cleaning techs to your home with regular cleaning services. If it is not the same person, it is due to your standard tech being out sick, having a day off, or possibly being on vacation. Rest assured that the replacement cleaning tech is also highly trained and qualified, just like your regular techs.

Does the company owner still go out and clean?

Yes! Our owner likes to be there for the first cleaning session with a new client to introduce herself and the cleaning team. She also prefers to be present during deep cleaning appointments.

Will my cleaning rate always be the same?

Your initial and deep cleaning appointments will be higher than standard routine cleaning rates. After the first cleaning, we will estimate routine cleanings based on how long it took our team to complete the cleaning services. Rates are subject to change. Rates increase occurs when more maintenance than usual is needed to clean your commercial space.

Which forms of payment do you accept?

We accept credit cards and checks made payable to Luxcor Services. Please use cash if you want to tip your cleaning team.

Are your services green and eco-friendly?

We do have teams that solely use green products. If you would like to request an entire green team, please note this on the booking form or by calling, and we will make sure a green team is sent to your location.

Is there a cancellation policy?

Yes, there is. We charge a flat $80 fee if you cancel your appointment after 5 PM the day before the scheduled cleaning. Additionally, we charge an $80 flat fee if our cleaning techs are denied access to the home for any reason.

Can’t find what you’re looking for? Simply call our friendly staff at (250) 984-8949.

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