FREQUENTLY ASKED QUESTIONS

Is a contract required to obtain your services?
NO…..You may cancel service at any time. Luxcor Services also reserves the right to cancel your service at any time.

Will you provide all the cleaning products?
We provide all the necessary products and equipment needed for your house cleaning. If you have a product you would like us to use feel free to give us a call with instructions or leave a note with the product on the counter with specific instructions on where to use it. Note: We will not be held responsible if any damage does occur due to the use of your cleaning products.

Is there anything I should do before the cleaners arrive?
YES… It would be helpful if all items can be picked up (laundry, toys, misc. items) before the cleaning techs arrive. This assists them to work most effectively and efficiently while cleaning your home.

Do you clean homes with multiple pets?
ABSOLUTELY! These are the homes we clean most often as they need more than the usual maintenance. Please see service agreement for further instructions regarding pets

If I was on the bi-weekly or weekly schedule, would I get the same day and time?
When we put together our schedules month to month we make sure that our weekly and bi-weekly clients get the same day and time (for instance, every Wednesday at 9:30 am). Our once a month clients are just as important and we do our very best to schedule them every four weeks but the day and time may vary.

If I wanted to add anything to the routine, how much notice should I give?
The minimum would be a one week notice. Depending on the extra services you request your day and time may change. For instance: If you request your yearly spring cleaning we’ll schedule you for the first available Saturday. If it’s just cleaning out your refrigerator then we may have to add an extra cleaner in on your scheduled day in order for our next cleaning appointment to be seen on time.

How much notice do you require if I need to cancel/re-schedule my next appointment?
The minimum would be a one week notice. Depending on the extra services you request your day and time may change. For instance: If you request your yearly spring cleaning we’ll schedule you for the first available Saturday. If it’s just cleaning out your refrigerator then we may have to add an extra cleaner in on your scheduled day in order for our next cleaning appointment to be seen on time.

If I do cancel my routine visit, can I re-schedule for the same week?
Because all of our clients already have set days and times scheduled in for that week we cannot guarantee that there will be an opening available. If we do find a place for you it will be fitting you into the schedule, so to speak, and that still cannot guarantee that your home will be cleaned. It depends on time and circumstance.

Will we get the same cleaning person every time?time?
We do our very best to send out the same two cleaning techs out to your home. If there is a change it’s because they are probably out sick, have a day off or on vacation. If that’s the case you will get a replacement for that day. Rest assured the replacement is also as highly trained and qualified as your regularly appointed cleaning techs.

Does the owner of the company still go out and clean?
YES! She likes to be there for the first time to introduce herself and her cleaning staff that will be cleaning your home. And to become familiar with the home the ladies are cleaning. She also prefers to be there for the deep cleanings and move-in/outs when she is available.

Is it necessary for me to be home when the cleaners are there?
Your presence isn’t necessary. Most clients are at work when we arrive and are not able to let us in. The normal process in this case is giving us a key which will then get marked and is locked away when not in use. There is also the option of giving us a garage code in order for us to gain access into your home.  Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight.

Will my cleaning rate stay the same?
You will most likely get an initial or deep cleaning and if so that rate will be higher than your routine cleaning rate. After your first cleaning we will then give you an estimate for a routine cleaning rate. During that visit we will inform you as to how long it took us to clean your home and that will most likely be the case for subsequent visits. Rates are subject to change. This occurs if we notice more than the usual maintenance due to additional people or pets living in the home and even more furniture or nic nacs to clean. Reevaluation of services to your home after a year will take place and at that time we will decide if the rates are up to date with your services.

Which payment methods do you accept?
We accept cash and checks made payable to Luxcor Services (If you’d like to tip your cleaner you may use cash however.)

Is a gratuity customary in the house cleaning industry?
YES gratuity is welcomed especially if your cleaning techs continue to do a great job at cleaning your home. This lets them know that they are appreciated. Cash is best for giving a tip but indicating how much to give in the note portion on the check is also acceptable.

How long does each cleaning take?
Typically it comes out to about 1 hour per bedroom for a team of 2. In the case of extremely messy homes, we recommend using the move in/out option.

Are your services actually green and eco-friendly?
We do have teams that use only green products. Just request that you’d like a full green team on the booking form or phone and we’ll make sure they’re sent to your home!

Do you clean on the weekends?
We work 7 days a week and start our first jobs at 8 am and finish around 6pm. We do our best to stay on live chat and phone to 8pm for any questions or booking concerns.

Do you have a cancellation policy?
We charge a flat $80 fee if the appointment is cancelled after 5pm the day before the cleaning appointment. Additionally, we charge a $80 flat fee if for any reason the cleaners are denied access to the home.